diff --git a/rc-service/rc-service-other/other-application/src/main/java/com/red/circle/other/app/listener/user/OnlineStatusUploadListener.java b/rc-service/rc-service-other/other-application/src/main/java/com/red/circle/other/app/listener/user/OnlineStatusUploadListener.java
index f72cadc5..cf4e097d 100644
--- a/rc-service/rc-service-other/other-application/src/main/java/com/red/circle/other/app/listener/user/OnlineStatusUploadListener.java
+++ b/rc-service/rc-service-other/other-application/src/main/java/com/red/circle/other/app/listener/user/OnlineStatusUploadListener.java
@@ -26,11 +26,11 @@ import com.red.circle.tool.core.date.DateUtils;
 import com.red.circle.tool.core.date.TimestampUtils;
 import com.red.circle.tool.core.parse.DataTypeUtils;
 import com.red.circle.tool.core.sequence.IdWorkerUtils;
-import com.red.circle.wallet.inner.endpoint.wallet.WalletGoldClient;
-import java.sql.Timestamp;
-import java.util.Objects;
-import java.util.Optional;
-import lombok.RequiredArgsConstructor;
+import com.red.circle.wallet.inner.endpoint.wallet.WalletGoldClient;
+import java.sql.Timestamp;
+import java.util.Objects;
+import java.util.Optional;
+import lombok.RequiredArgsConstructor;
 import lombok.extern.slf4j.Slf4j;
 import org.apache.commons.lang3.StringUtils;
 
@@ -108,21 +108,59 @@ public class OnlineStatusUploadListener implements MessageListener {
         }
     );
 
-  }
-
-  private void countActiveUser(UserProfile userProfile) {
-    long account = Objects.hash(userProfile.getAccount());
-    if (userProfileGateway.checkTeamMember(userProfile.getId())) {
-      countUserActiveIndexService.countAnchorActiveUser(account);
-      countUserActiveIndexService.countAnchorActiveUser(userProfile.getOriginSys(), account);
-      return;
-    }
-
-    countUserActiveIndexService.countOrdinaryActiveUser(account);
-    countUserActiveIndexService.countOrdinaryActiveUser(userProfile.getOriginSys(), account);
-  }
-
-  private void addOnlineUser(UserOnlineStatusEvent event, UserProfile userProfile) {
+  }
+
+  private void countActiveUser(UserProfile userProfile) {
+    Long bitmapOffset = resolveActiveUserBitmapOffset(userProfile);
+    if (Objects.isNull(bitmapOffset) || bitmapOffset <= 0) {
+      log.warn("[在线状态]跳过活跃bitmap统计, userId={}, account={}, actualAccount={}",
+          userProfile.getId(),
+          userProfile.getAccount(),
+          userProfile.getActualAccount());
+      return;
+    }
+    if (userProfileGateway.checkTeamMember(userProfile.getId())) {
+      countUserActiveIndexService.countAnchorActiveUser(bitmapOffset);
+      countUserActiveIndexService.countAnchorActiveUser(userProfile.getOriginSys(), bitmapOffset);
+      return;
+    }
+
+    countUserActiveIndexService.countOrdinaryActiveUser(bitmapOffset);
+    countUserActiveIndexService.countOrdinaryActiveUser(userProfile.getOriginSys(), bitmapOffset);
+  }
+
+  static Long resolveActiveUserBitmapOffset(UserProfile userProfile) {
+    if (Objects.isNull(userProfile)) {
+      return null;
+    }
+    Long offset = parsePositiveLong(userProfile.getAccount());
+    if (Objects.nonNull(offset)) {
+      return offset;
+    }
+
+    offset = parsePositiveLong(userProfile.getActualAccount());
+    if (Objects.nonNull(offset)) {
+      return offset;
+    }
+
+    return Optional.ofNullable(userProfile.getId())
+        .filter(id -> id > 0)
+        .orElse(null);
+  }
+
+  private static Long parsePositiveLong(String value) {
+    if (StringUtils.isBlank(value)) {
+      return null;
+    }
+    try {
+      long parsed = Long.parseLong(value.trim());
+      return parsed > 0 ? parsed : null;
+    } catch (NumberFormatException ignore) {
+      return null;
+    }
+  }
+
+  private void addOnlineUser(UserOnlineStatusEvent event, UserProfile userProfile) {
     if (StringUtils.isBlank(event.getSessionId())) {
       return;
     }
diff --git a/rc-service/rc-service-other/other-application/src/test/java/com/red/circle/other/app/listener/user/OnlineStatusUploadListenerTest.java b/rc-service/rc-service-other/other-application/src/test/java/com/red/circle/other/app/listener/user/OnlineStatusUploadListenerTest.java
new file mode 100644
index 00000000..ea2e5b4b
--- /dev/null
+++ b/rc-service/rc-service-other/other-application/src/test/java/com/red/circle/other/app/listener/user/OnlineStatusUploadListenerTest.java
@@ -0,0 +1,52 @@
+package com.red.circle.other.app.listener.user;
+
+import static org.junit.jupiter.api.Assertions.assertEquals;
+import static org.junit.jupiter.api.Assertions.assertNull;
+
+import com.red.circle.other.domain.model.user.OwnSpecialId;
+import com.red.circle.other.domain.model.user.UserProfile;
+import com.red.circle.tool.core.date.TimestampUtils;
+import org.junit.jupiter.api.Test;
+
+class OnlineStatusUploadListenerTest {
+
+  @Test
+  void resolveActiveUserBitmapOffset_shouldUseNumericAccount() {
+    UserProfile profile = new UserProfile();
+    profile.setId(9988L);
+    profile.setAccount("123456");
+
+    assertEquals(123456L, OnlineStatusUploadListener.resolveActiveUserBitmapOffset(profile));
+  }
+
+  @Test
+  void resolveActiveUserBitmapOffset_shouldFallbackToNumericSpecialAccount() {
+    UserProfile profile = new UserProfile();
+    profile.setId(9988L);
+    profile.setAccount("abc");
+    OwnSpecialId ownSpecialId = new OwnSpecialId();
+    ownSpecialId.setAccount("654321");
+    ownSpecialId.setExpiredTime(TimestampUtils.nowPlusDays(1));
+    profile.setOwnSpecialId(ownSpecialId);
+
+    assertEquals(654321L, OnlineStatusUploadListener.resolveActiveUserBitmapOffset(profile));
+  }
+
+  @Test
+  void resolveActiveUserBitmapOffset_shouldFallbackToUserIdWhenAccountIsNotNumeric() {
+    UserProfile profile = new UserProfile();
+    profile.setId(9988L);
+    profile.setAccount("abc");
+
+    assertEquals(9988L, OnlineStatusUploadListener.resolveActiveUserBitmapOffset(profile));
+  }
+
+  @Test
+  void resolveActiveUserBitmapOffset_shouldReturnNullWhenNoPositiveCandidateExists() {
+    UserProfile profile = new UserProfile();
+    profile.setId(0L);
+    profile.setAccount("abc");
+
+    assertNull(OnlineStatusUploadListener.resolveActiveUserBitmapOffset(profile));
+  }
+}